<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;">Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we <strong>innovate</strong> to positively <strong>impact </strong>patient behaviors. Our purpose-driven approach offers <strong>an inspirational career</strong> opportunity where you can contribute to improving health outcomes for millions of patients nationwide.</span></p><p><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=cover,w=2580,h=480,q=80/sites/www.builtin.com/files/2026-01/Greenhouse%20Cover%20Image.png" alt="" width="699"></p></div><p><strong><span data-contrast="none">Location: </span></strong><span data-contrast="none">Remote within the United States</span></p><p><strong><span data-contrast="none">Travel Requirements:</span></strong><span data-contrast="none"> 2-4 Times a year</span></p><p><strong><span data-contrast="none">Job Summary </span></strong> <br><span data-contrast="none">The Senior Staff Engineer on the Ops Portal team is a technical anchor at the intersection of field operations and software engineering. You will serve as the Engineering Lead within the product trio, owning the technical direction and architecture of the tools that Field, DS, and Client Operations rely on every day: Ops Portal, the Device Configurator Application (DCA), and Unified Device Diagnostics (UDD), an AI agent platform that collects device data and diagnoses issues across the fleet. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><p><span data-contrast="none">This is a hands-on role with broad scope. It spans three products and the shared Android device platform, which is why it sits at Senior Staff. You will write production code, sign off on the team’s highest-risk changes, and shape what gets built alongside the Product Lead and Design Lead. You will also bring Android, IoT, and AI agent expertise to PatientPoint’s Engineering Architecture Group. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><p><strong><span data-contrast="none">What You Will Do </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><ul><li><span data-contrast="none">Own technical direction for Ops Portal, DCA, and UDD: architecture, standards, and release cadence. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Stay hands-on. Write production code in Kotlin, Python, and Node.js, and review work across the React front end, the serverless backend, and the Android and iOS apps. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Partner with the Product Lead and Design Lead from discovery through planning. Assess feasibility and surface technical constraints, capacity, and sequencing risks before commitments are made. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Architect and build services and APIs for real-time device communication and remote command and control, on AWS IoT Core and MQTT, serverless AWS (Lambda, API Gateway, Cognito), and Terraform. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Lead the evolution of UDD and the Ops AI assistant: AI agents on AWS Bedrock that use tools over MCP, with human-in-the-loop controls and evals that show they work. Move the product area from reactive troubleshooting toward eventual proactive, self-healing operations. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Own change safety for the fleet. Sign off on the team’s highest-risk changes, such as bulk updates to tens of thousands of devices, device provisioning, and anything that lets AI act on a device, and make sure each has a staged rollout and a tested rollback. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Hold the security bar: authentication and authorization, secrets, and keeping PHI out of logs, screenshots, and LLM output. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Work with the other device teams that share the Android codebase (core libraries, the DMM agent, and fleet deployment tooling) so changes land safely for every team that ships from it. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Ensure the product is instrumented and observable. Establish usage metrics, error tracking, and performance monitoring so the team makes evidence-based decisions. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Engage with the Architecture Group: submit RFCs for significant architectural decisions, uphold org-wide standards, and lead R&D and proofs of concept in AI-assisted diagnostics, self-healing device workflows, and next-gen provisioning. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li><li><span data-contrast="none">Support story breakdowns, design sessions, and PR reviews. Mentor engineers and raise the team’s technical capability. </span><span data-ccp-props="{"134233117":true,"134233279":true,"201341983":2,"335559739":0,"335559740":210}"> </span></li></ul><p><strong><span data-contrast="none">What We Need </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><ul><li><span data-contrast="none">10+ years of software engineering experience building and running production systems. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li><li><span data-contrast="none">Strong backend proficiency in Kotlin and/or Python, building reliable services and APIs. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li><li><span data-contrast="none">Hands-on experience with Android device fleets: Android app or system development (AOSP, APK deployment, ADB), device telemetry, remote command and control, and provisioning. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li><li><span data-contrast="none">Deep AWS experience, including AWS IoT Core and MQTT, serverless (Lambda, API Gateway, Cognito), and infrastructure-as-code (Terraform). </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li><li><span data-contrast="none">Experience building AI agent systems: LLM tool use (MCP or equivalent), guardrails on what agents can do, and evals. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li><li><span data-contrast="none">Prior experience as a technical or engineering lead on a product team: owning architectural direction, setting standards, operating as a peer to product and design, and unblocking others without becoming a bottleneck. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li><li><span data-contrast="none">Proficiency with AI-assisted development tools (Cursor, Claude, Copilot) as part of your everyday workflow. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li></ul><p><strong><span data-contrast="none">Desired Qualifications </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><ul><li><span data-contrast="none">BLE-based configuration and mobile provisioning workflows, and familiarity with iOS and Swift (CoreBluetooth). </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="none">React and Node.js, for contributing to and reviewing Ops Portal front-end and Lambda work. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="none">Digital signage or kiosk-mode Android fleets. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="none">Event streaming (Kafka or equivalent). </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="none">Observability tooling (CloudWatch, X-Ray, OpenTelemetry) and product analytics (Mixpanel), with a habit of building instrumentation into everything you ship. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="none">Healthcare or other regulated environments, including HIPAA and PHI handling. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559740":240}"> </span></li></ul><p><strong><span data-contrast="none">What You Will Need to Succeed </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><ul><li><span data-contrast="none">Strong ownership mindset: you take problems from ambiguity to production and stay accountable after they ship. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li><li><span data-contrast="none">Sound architectural instincts, with the judgment to know when to keep things simple and when more structure is needed. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li><li><span data-contrast="none">Genuine curiosity about field operations. The domain is the product, and understanding how technicians work makes the engineering better. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li><li><span data-contrast="none">A collaborative, enabling leadership style that raises the team’s technical capability rather than creating dependency on you. </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":2,"335559740":210}"> </span></li></ul><p><span data-contrast="auto">Base Salary Band: $144,390- $220,834</span></p><p><span data-contrast="auto">Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><p> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="color: rgb(255, 255, 255);">#LI-ED1 #LI-Remote </span></p><p> </p><div class="content-conclusion"><hr><p><strong><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/SFyOj6RJ58Q?si=hKwMuKj0NzuXrIIG" width="560" height="314"></iframe></strong></p><p><span style="font-family: arial, helvetica, sans-serif;"><strong>About PatientPoint: <br></strong>PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at <a href="https://www.patientpoint.com">patientpoint.com</a>. <br></span></p><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Latest News & Innovations: </strong></span></p><ol><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Named One of America's Most Loved Workplaces! <a href="https://share.dropinblog.com/s/qqxtytwc1bbfopcm">Read More</a></span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Work-Life Balance Recognized at PatientPoint. <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://share.dropinblog.com/s/bjyywy" data-test-app-aware-link="">Read More</a></span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Recognized on Vault’s Top Internship List. <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://bit.ly/4oWDual" data-test-app-aware-link="">Read More</a></span></li></ol><p><span style="font-family: arial, helvetica, sans-serif;"><strong>What We Offer: </strong></span><br><span style="font-family: arial, helvetica, sans-serif;" data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.</span></span></p><div><p><span style="font-size: 8pt; font-family: arial, helvetica, sans-serif;"><em>PatientPoint recognizes that privacy is important to you. Please read the PatientPoint <a href="https://www.patientpoint.com/privacy-policy">privacy policy</a>, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V</em></span></p></div></div>