Unfortunately, the hiring company is no longer accepting new applications.
About Betfair Romania Development​:
Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming.
Our Values:
The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.
Win together | Raise the bar | Got your back | Own it | Positive impact
About Flutter Functions:
The Flutter Functions division is a key component of Flutter Entertainment, responsible for providing essential support and services across the organization. The division encompasses various corporate functions, including finance, legal, human resources, technology, and more, ensuring seamless operations and strategic alignment throughout the company.
Role overview:
The role of the Flutter Functions Service Lifecycle Manager is to act as a guardian of the availability of customer facing products. Service Managers play a pivotal role in ensuring the ITSM processes of Incident, Problem, Change and Release are operated to maximise the availability of global services products and minimise the operational overhead on internal teams.
Flutter Functions Service Lifecycle Managers act as points of engagement for stakeholders across the business who need to liaise with IT.
Flutter Functions Service Lifecycle Managers proactively identify opportunities to improve operational procedures and lead initiatives to implement them.
The role involves working closely with other Infrastructure teams, the wider CTO organization and departments throughout the business to champion operational excellence and to identify opportunities to deliver more value.
Key Accountabilities & Responsibilities:
Operate the ITSM processes, Incident, Problem, Change and Release and leading initiatives aimed at maximising the availability and stability of customer facing products
Ongoing measurement of key KPIs, and driving action plans on an ongoing basis across the business to drive them to excellenceÂ
The management to completion of all releases, incidents, and problemsÂ
Delivery of accurate and timely KPI and insight reporting to stakeholders
Proactively seeks to embed operational excellence across all relevant groups within the organisation, organises and contributes to regular improvement sessionsÂ
Liaison with Production Operations, Infrastructure and Product Engineering tribes to ensure that the Service Management function and the wider IT Ops continually drives to add value across the businessÂ
Communication to senior stakeholders during and after incidents, or periods of high riskÂ
Responsible for liaising with the other functions within IT Operations and IT to ensure that operational readiness is maintained at the highest level for new and existing developments as well as key events
Skills & Capabilities Required:
Strong communicator, both verbal and written with experience preparing for and presenting to senior stakeholder groups – ability to communicate with technical and non-technical audiences at all levels of the organization
Makes it their business to know our business, customers, products and industry
Gains insight into external and internal customer needs and puts them at the heart of all that we do
Comfortable giving opinions and takes decisive action. Strives for excellence.
Is a team player – develops robust relationships and works with others across the organisation to get things done
Contributes to a “no-blame” culture to ensure that solutions to issues are appropriate and timely
Excellent stakeholder management skills across all areas of the organisation
Driver of a continuous improvement culture
Passionate about risk identification, sizing, and reductionÂ
Approachable and self-starting, working at senior level with minimal supervisionÂ
Comfortable with ambiguity and shaping structure on situations that require itÂ
Benefits:
Hybrid & remote working options
€1,000 per year for self-development
Company share scheme
25 days of annual leave per year
20 days per year to work abroad
5 personal days/year
Flexible benefits: travel, sports, hobbies
Extended health, dental and travel insurances
Customized well-being programmes
Career growth sessions
Thousands of online courses through Udemy
A variety of engaging office events
Disclaimer:
We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them. Â
We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.Â
By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.Â
Loading similar jobs...
Step into the forefront of mobile innovation! Unlock career opportunities in cutting-edge app development.